Mi Reserva

COVID-19 Policy & Procedure

We have implemented the following measures so that we can continue to offer our guests the warmest welcome during these difficult times, as well as limit the impact on ourselves as a small business. 

Cancellation policy
We are now operating in an environment where restricted movements and the cancellation of events are more familiar. To that end, we ask our guests to take into account our seven-day cancellation policy which we will apply across all bookings, even if you have to self-isolate, or fall ill and are not able to come. We would, of course, offer free cancellations to all affected bookings if we are forced to close.

Breakfast
We can continue to offer breakfast as part of your stay with us, although we now have a 'Room-only' booking option. Depending on numbers at breakfast time, you may be allocated a time slot in order to reduce the numbers eating at any one time.

Please note that we do not allow hot food to be consumed in the guest rooms.

Cleaning 
Our already high standard of cleaning will be enhanced with:
o Hand sanitiser gel provided on all floors of the guest house
o Regular cleaning of public areas focusing on key surfaces such as door bells and handles, light switches, hand rails, window sills and tables
o All guest rooms and bathrooms will, of course, be thoroughly sanitised between guests



 
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